1.1. (Singular and plural) words in the singular includes the plural (and vice versa)
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1.2. (Headings) headings and words in bold type are for convenience only and do not affect interpretation
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1.3. “Courier”: An individual or entity employed or contracted by MOVA to transport goods and/or cargo from the pickup location to the delivery destination.
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1.4. “Order”: A request made by a customer for the transportation of goods, including details of the pickup and delivery locations, the type of goods and any special handling instructions
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1.5. “Individual Sending Package or Goods (Sender)”: The person or entity at the pickup location who provides the goods to the courier for transport.

1.6. “Individual Receiving Package or Goods”: The person or entity designated to receive the goods at the delivery location.

1.7. “Ordered By”: The person or entity who initiates the order, typically the customer and is responsible for providing accurate details and making payments.

1.8. “Goods”: Items or packages being transported by MOVA, as specified in the order.

1.9. “Prohibited Items”: Goods that are not allowed to be transported under any circumstances including hazardous materials, illegal items, or perishable goods, as outlined in Section5.3.

1.10. “Pickup Location”: The address or location where the goods are collected by the courier.

1.11.“ Delivery Location”: The address or location where the goods are delivered to the recipient.

2. The Services

2.1 MOVA operates as a technology platform, through its App or Website that enables users to arrange and schedule moving and transportation services with independent third-party service providers (“Courier”).  Unless otherwise agreed, the Services are made available solely for your personal, non-commercial use. The services provided by MOVA shall consist of

a.   Arranging for the transportation of goods, cargo and package deliveries by Couriers
b.   Processing payments between users and couriers
c.   Providing customer support services; and Maintaining the platform functionality

2.2. The Company is not involved transportation of the Users or any other parties but merely the goods and cargo specified in the service request issued by the user.

2.3 You acknowledge that MOVA does not provide transportation or logistics services or function as a transportation carrier and that all such transportation services are provided by independent third party contractors who are not employed by MOVA or any of its affiliates

2.4. You acknowledge that MOVA does not supervise, direct or control the performance of services provided by Service Partners and that the service partners are independent contractors who are neither employed, nor in any partnership or joint venture or agency relationship with MOVA.

3. Relationship Between Mova and the User

3.1. Your access and use of the services constitute your agreement to be bound by these Terms, which establishes a contractual relationship between you and MOVA nor does it create any employer-employee, partnership, joint venture or agency relationship between you and MOVA.

3.2. MOVA does not take ownership, possession or control of any property or goods being transported. The user retains full ownership and responsibility for all items, subject only to the terms of any optional insurance coverage purchase and the service agreement with the Courier.

3.3. MOVA reserves the right to refuse, cancel or terminate its services at its discretion if the user;
a.   Violates these Terms;
b.   Provides false or misleading information;
c.   Fails to meet payment obligations; or
d.   The nature of the goods or circumstances makes the service unsafe or unlawful

3.4. MOVA bears no liability for acts or omissions of Couriers during service performance of User requests. Any claims for damages, losses, or service failures must be directed to the responsible Courier. MOVA may facilitate dispute resolution at its discretion without legal obligation. User protection for goods is limited solely to the terms in the Mover service agreement and any optional insurance purchased by the user.

4. License To Use Services

4.1. Subject to your compliance with these Terms, community guidelines for users and any other policies, MOVA grants the user, a limited, non-exclusive, non-sub-licensable, revocable, non-transferrable license to: (i) access and use our services on your personal device solely in connection with your use of the services; and(ii) access and use any content, information and related materials that may be available through the services, in each case solely for your personal, non-commercial use.

4.2. AS a user, you may upload or submit content (such as text, images, video, lists and other materials). As between you and MOVA, you retain all rights in any content that you upload or submit, and are solely responsible for that content. By uploading content, you represent and warrant that you either own it or are authorized to grant MOVA the rights described in these Terms. You are responsible and liable if any of your content violates or infringes the intellectual property or privacy rights of any third party.

4.3. By using the Services, you represent and warrant that you are of legal age (18) in the jurisdiction in which you reside to form a binding contract with MOVA. If you are using our services for its intended purposes on behalf of a business or other entity, you represent and warrant that you have the necessary authority to bind that business or entity to these Terms and that you are agreeing to these Terms on behalf of that business or entity.

4.4. In order to use theServices, you may need to create and maintain a active personal user account(“Account”). You agree that you are responsible for all conduct and transactions that take place on or using your account and that you will take precautions to keep your password and other account information secure. You also agree that you will comply with all applicable laws when accessing or using the Services, you will adhere to the MOVA’s Community Guidelines for Customers (which may be updated from time to time), and any other applicable policies, and you will respect those who you encounter in your use of theServices, including Third Party Providers, MOVA personnel, and individuals who support MOVA’s Help Center. We reserve the right to decline requests, refuse partial or full delivery, terminate or restrict access to accounts or Services, and/or cancel orders at any time in our sole discretion.

5. Obligations of a User

5.1. Accurate Information: A user must provide accurate details about goods (nature, size, weight, and special handling needs), pickup/delivery locations, and contact information. Incomplete/incorrect details may cause delays, charges, or service cancellation; and personal contact information for all communications related to the service. You acknowledge that any incomplete or inaccurate information may result in service delays, additional charges or cancellation.

5.2. Access and Premises: A user must ensure that pickup and delivery locations are safely accessible to movers and vehicles; obtain all necessary permits, authorizations, or permissions required for parking, building access, or property entry; be present or designate an authorized representative to be present at both pickup and delivery locations; and inform MOVA of any access restrictions or challenges in advance of the scheduled service.

5.3. Prohibited Items and Legal Compliance: A user warrants that no illegal, dangerous or prohibited items will be included in transported goods and that all items for transport comply with applicable laws and regulations. The user has legal ownership or authority to transport all items; and the user will immediately notify MOVA if they become aware of any prohibited items inadvertently included, accepting full liability for any damages or legal consequences arising from the transportation of prohibited items. Within this context “Prohibited Items” include;

a.    Illegal Items
b.    Firearms, weaponry and their parts
c.    Alcohol
d.    Highly Perishable food or beverages
e.    Recreational drugs, drug paraphernalia or tobacco products
f.     Money, gift cards, lottery tickets or transferable securities
g.    Dangerous or hazardous items such as explosives, poisonous or flammable substances, medical waste as may be describe in applicable regulations
h.    Stolen goods
i.      Fragile items such as glassware, electronics and antiques.

5.4. Preparation of Goods: A user is responsible for properly packaging and protecting fragile items against damage during transport, securing loose items and ensuring all containers are properly sealed and labelled. Every user acknowledge s and understands that MOVA and itsCouriers will not be held liable for any damage resulting from improper preparation and packaging of goods.

5.5. Eligibility: A user acknowledges and agrees that MOVA services are exclusively accessible to individuals who are eighteen (18) years of age or older and can legally enter into binding agreements under the applicable law by utilizing them. Users who fail to satisfy these prerequisites are prohibited from employing MOVA’s Services.

5.6 User Conduct: Users are prohibited from using threatening language, violent, abusive, sexually suggestive, or any other form of physical conduct toward a courier. Furthermore, users must refrain from engaging in any violent or illegal actions that could potentially or positively impact a Courier or any other service partner of MOVA.

5.7. Assumption of Risk: Users acknowledge that use of MOVA services is at the user's own risk and that MOVA facilitates but does not directly provide moving services.  The user retains primary responsibility for their goods unless specifically covered by insurance and the user is further responsible for any damage to service provider equipment caused by user negligence, accepting that MOVA shall not be liable for any damages arising from the user's breach of these terms or from circumstances beyond MOVA's reasonable control.

5.8. Payment Obligations: User agree to pay all charges associated with the services, provide valid payment information and authorize applicable charges, settle any additional charges resulting from service modifications or additional services requested and pay any applicable cancellation fees if services are cancelled outside the permitted timeframe. Users agree that that failure to fulfill payment obligations may result in collection actions, reporting to credit agencies, and suspension of account privileges.

6. Restricted Activites:

6.1. Users agree not to impersonate any person or entity; stalk, threaten or otherwise harass any person or carry any weapon and agree to comply with Mova’s policies and guidelines as may be applicable.

6.2.Users agree not to post information or interact on the Mova App or Website in a manner which is fraudulent, libelous, abusive, obscene, profane, harassing or illegal.

6.3.Users agree not to post, email or otherwise transmit any malicious code, files or programs designed to interrupt, damage, destroy or limit the functionality of the MovaApp or Website or any computer software or hardware or telecommunications equipment or surreptitiously intercept or expropriate any system, data or personal information;

6.4. Users agree not to modify, adapt, translate, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Mova App or Website unless such restricted is prohibited by law or you have Mova’s written person.

6.5. Users agree not to use the Services or any information contained therein or obtained there from, including any output or other information derived from the Services, to directly or indirectly create, train, test, or improve any machine learning, large language, or artificial intelligence models, or similar or competing product, service, or technology (including for research purposes, open source, or other non-commercial use).

6.6. Users agree not touse any manual or automatic device or process to retrieve, index, scrape, “datamine”, copy, access, acquire information, generate impressions or clicks, inputor store information, search, monitor any portion of Mova services.

6.7. Users agree not to transfer, lend, or sell their User account, password and/or identification, or any otherUser’s Information to any third party.

7. Pricing and Payment

1.1. Estimates: Cost estimates are based on the details provided by the customer. Additional charges may apply for changes in scope or unforeseen circumstances

1.2.Payment Terms:Payments are due as specified in the order confirmation.

8. Communications

8.1. By creating a user account, you agree to accept and receive communications from Mova or Third Party Providers, including via email, text message, calls, and push notifications to the cellular telephone number you provided us. You understand and agree that you may receive communications generated by automatic telephone dialing systems and/or which will deliver pre-recorded messages sent by or on behalf of Mova, its affiliated companies, and/or Third Party Providers, including but not limited to communications concerning orders placed through your account on the Services. Message and data rates may apply.

8.2. If you do not wish to receive promotional emails, text messages, or other communications, you may opt out of such communications at any time in Your Account Settings or by using the unsubscribe mechanism included in the message, where applicable.

8.3. If you do not wish to receive non-promotional communications, you may adjust your notification preferences in Your Account Settings. Please note that if you do not wish to receive all communications from Mova or Third Party Providers, you may not use the Services.

9. Insurance Coverage

MOVA offers optional insurance coverage for goods in transit, which users can select at an additional cost. While MOVA takes steps to ensure safe handling and transportation, we cannot be held responsible for damages, loss, or breakage of items during transit. For added protection, users are encouraged to opt for insurance, especially for high-value or fragile items, to cover potential risks.

10. Limitation of Liability

10.1. To the maximum extent permitted by applicable law, MOVA, its subsidiaries and affiliates, and their respective directors, officers, employees, agents, partners, suppliers, and content providers shall not be liable to you under any theory of liability—whether in contract, tort, negligence, warranty, or otherwise—for any indirect, consequential, incidental, punitive, exemplary or special damages including lost profits, lost data, personal injury or property damage, even if MOVA or its affiliates and subsidiaries have been advised of the possibility of such damages. MOVA shall not be liable for any damages, liability or losses arising out of (i) your use of or reliance on the services or your inability to accessor use the service; or (ii) any transaction or relationship between you and any third party provider, even if MOVA has been advised of the possibility of such damages.

10.2. MOVA shall not beliable for delay or failure in performance resulting from causes beyond MOVA’s reasonable control.
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10.3. MOVA’s services maybe used by you to request and schedule transportation  services with third party service partners, but you agree that MOVA has no responsibility or liability to you related to any services provided to you by third party providers other than as expressly set forth in these terms.

10.4. Users are bound to conduct an inspection of delivered goods and report any damage or loess within five (5) hours of the receipt of the said goods. Failure to do so shall result in the release of liability of MOVA in relation to any alleged damage to the goods.

11.  Indemnity

1.1. Customer Indemnification: You agree to indemnify, defend, and hold harmless MOVA and its affiliates, and their respective officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, expenses, fees (including reasonable attorneys’ fees),and costs that such parties may incur as a result of or arising from (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your violation of any rights of another party; (e) transportation of prohibited items or failure to disclose items accurately; (f) claims brought by third parties in relation to the goods being transported;(g) negligence, misconduct or omission of the customer, sender or recipient or(h) your content. MOVA reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate fully with MOVA in asserting any available defenses.

1.2. MOVA agrees to indemnify the customer for claims arising from gross negligence or willful misconduct by MOVA or its employees in the provision of services.

12. Disclaimer

12.1. MOVA provides its services “as is” and “as available” and disclaims all representations and warranties (express, implied or statutory) not expressly set forth in these terms, including any implied warranties for a particular purpose and non-infringement.

12.2.  MOVA makes no representation, warranty or guarantee regarding the reliability, timeliness, quality, suitability or availability of the services or any services or goods and cargo requested through the use of the services, or that services will be uninterrupted orerr or-free.

12.3.  MOVA does not guarantee the quality, suitability, safety or ability of third party service partners. You agree that the entire risk arising out of your use of the services, and any service or good requested in connection therewith, remains solely with you, to the maximum extent permitted under applicable law unless explicitly covered by a third party insurance undertaken by you.

12.4. MOVA utilizes tracking and communication technology to improve service but does not guarantee the accuracy or reliability of such systems.

13. Cancellations and Rescheduling

13.1. Users may cancel or reschedule services within the specified timeframe. Cancellation fees apply if the courier has already commenced the trip and is 10 minutes or more into the journey. Rescheduling may incur additional charges, which will be communicated in advance to the user.
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13.2. If a Courier arrives at a pickup location and the user cannot be found, they shall make reasonable attempts to contact you using the contact information provided or associated with your account. If a courier is unable to contact you, they will remain in the vicinity of the pick-up point for 3 minutes and may cancel your request and leave.

14. Governing Law and Dispute Resolution

14.1. These Terms shall be governed by and construed in accordance with the laws of Ghana without regard to its conflict of law principles. Any dispute, controversy, or claim arising out of or relating to these Terms, the Services, or your use of the Services (each, a “Dispute”) shall be first resolved amicable through Mediation between the parties. If mediation fails, the dispute between the parties shall be resolved through binding arbitration conducted in accordance with the arbitration rules of the Ghana Arbitration Centre. The arbitration shall be conducted by a single arbitrator appointed in accordance with the rules of the Ghana Arbitration Centre, and the arbitration shall take place inAccra, Ghana. The arbitrator’s award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction there of.

14.2. Not with standing the foregoing, MOVA may seek injunctive or other equitable relief to protect its intellectual property rights in any court of competent jurisdiction

15. Force Majeure

MOVA shall not be liable for damages, delays, non-performance or failure of the App or services arising out of causes beyond its reasonable control and without its fault or negligence, including but not limited to, Acts of God, Acts of Civil or Military Authority, fires, riots, wars, natural disasters, embargoes, internet disruptions, hacker attacks or communication failures.

16. Miscellaneous

16.1. Entire Agreement: These Terms, together with the Privacy Policy and any other policies or agreements expressly incorporated by reference into these Terms, constitute the entire agreement between you and MOVA with respect to the Services and supersede all prior or contemporaneous communications, agreements, and understandings, whether oral or written, with respect to the Services.

16.2. Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions of these Terms will remain in full force and effect.

16.3. Waiver of Rights: The failure of MOVA to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

16.4 Non-Assignability and non-transferability: You may not assign or transfer these Terms or your rights or obligations under these Terms, in whole or in part, without MOVA's prior written consent. MOVA may assign these Terms or any of its rightsor obligations under these Terms at any time without your consent

16.5. Changes to Terms: MOVA may update these Terms, and users will be promptly notified of significantchanges.

Contact Us

If you have questions about these terms, please contact us at:
info@movanow.co or visit our contact us page